Return & Refund Policy

At Gear Pride, we want customers to have clear information about returns, exchanges, and refunds before placing an order.

Return Period

Eligible items may be returned within 14 days of delivery.

To request a return, please contact us at info.gearpride@gmail.com before sending any item back. Include your order number, item details, and reason for the return.

Returns sent without contacting us first may not be accepted.

Return Eligibility

To qualify for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Include its original packaging where applicable

• Show no signs of wear, washing, alteration, damage, or misuse

• Meet any applicable hygiene requirements

Non-Returnable Items

Certain products cannot be returned unless they arrive damaged, defective, or materially different from what was ordered.

Non-returnable items may include:

• Custom-made or made-to-measure products

• Personalised products

• Gift cards

• Intimate or personal-use products that have been opened, tried on, worn, or otherwise cannot be resold for hygiene reasons

If you are unsure whether a product is eligible for return, please contact us before purchasing or before opening the product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info.gearpride@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the product and problem

We will review the information and provide the appropriate next steps.

Return Instructions

Please do not send a return before receiving return instructions from us.

Once your return request has been approved, we will provide you with the applicable return address and instructions.

Customers are responsible for ensuring returned products are securely packaged.

We recommend using a trackable shipping service when returning an item.

Return Shipping Costs

Unless an item is damaged, defective, or incorrect because of our error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required otherwise because of an error with the order.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card provider, or payment service.

Exchanges

If you would like to request an exchange, please contact us at info.gearpride@gmail.com.

Exchange requests are subject to:

• Product eligibility

• Product condition

• Size or product availability

If the requested replacement is unavailable, we will advise you of the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, production, or dispatch.

Custom-made, personalised, or made-to-measure orders may not be cancellable once production has started.

Contact Us

For questions regarding returns, exchanges, refunds, or an existing order, please contact:

Gear Pride
4 Abbots Wood Road
Luton, England LU2 0LX
United Kingdom

Email: info.gearpride@gmail.com
Phone: +44 7482 796019
Website: https://gearpride.com/